Using a home service may seem simple. However, it involves both rights and responsibilities. From cleaning to childcare, home interventions are regulated by law. These rules are designed to protect both the client and the provider. However, it’s important to be aware of these regulations and know how to verify them. How can you ensure that a professional is complying with their legal obligations before hiring them?

The legal framework: what the legislation provides for home services

In France as well as in the United States, the law strictly regulates home services. The provider must operate under a legal status according to recent legislation. They may be a self-employed individual, an employee of a licensed company, or work through a declared platform. In all cases, they must provide clear contractual documents: service contract, signed estimate, and compliant invoice. These elements are mandatory. Failure to comply with these rules exposes both the client and the provider to sanctions.

Mandatory declaration of home service activities

Activities referred to as “home services” often need to be declared or accredited. This includes cleaning, childcare, elderly assistance, and more. In France, a provider must be declared with the DREETS. In the United States, depending on the state, they may need a license or local registration. An undeclared provider cannot provide valid documentation. This also deprives you of potential tax benefits.

Professional insurance: an essential obligation to cover risks

A home service provider must be insured for their interventions. They must have professional liability insurance. This insurance covers damages caused during the service. If an item is broken or an accident occurs, it protects both parties. Never hire an uninsured provider. You would be solely responsible in the event of a disaster.

Compliance with hygiene, confidentiality, and safety rules

A good provider follows strict conduct and hygiene rules. They respect the client’s privacy and do not disclose any confidential information. They also ensure the work is carried out in safe conditions for all involved. This involves using appropriate equipment and professional methods. A reputable professional acts with discretion, method, and caution.

The estimate and invoice: two essential documents to always request

Before any service, a written and detailed estimate is mandatory. It must include the tasks to be performed, the schedule, rates, and any additional fees. Once the work is completed, an official invoice must be provided. These documents serve as proof in case of a dispute. They also ensure complete transparency. A provider who refuses to provide these documents should be avoided immediately.

Recourse in case of a dispute: what the law provides to protect the client

If a dispute arises, several courses of action are possible. The client can first file a written complaint. If there is no response, they can turn to a consumer mediator. If that fails, legal action can be pursued. This is why it’s important to keep all documents: estimates, invoices, and email exchanges. A clear legal framework allows you to act effectively.

How to recognize a compliant and trustworthy provider

A reliable professional will proactively present their references. They will provide a clear estimate, hand over a contract, or written confirmation. They will be declared and insured. They will meet deadlines and commitments. They communicate transparently, even if it’s for cleaning mold in the shower. Their local reputation or client reviews are often positive. You should be able to ask them any questions without ambiguity.

Home services are not just based on a verbal agreement. The law governs these services to protect both parties. As a client, you must remain vigilant. Verify the legal obligations before entrusting your home to anyone. This is the only way to guarantee your safety and peace of mind.